Do you have a question?

We're always here for you, so we've put together
a few of the most common questions we get
asked to try and help with our customers queries.

If you don't find the answer here you can simply
email us at the address below or post your question on
our Facebook account where we'll be delighted
to provide an answer.

These are some of our most frequently asked questions:

Where can I find the Allergen information for all your products?
All allergen information can be found on our product information page or by asking in store.
What are the Nutritional values for all your products?
The Nutritional Values for some of our products can now be found under the Product Information Page. If you cannot find the product you are looking for, please email
Do you make any Gluten Free products?
We do not offer any Gluten Free products.
Do any of your products contain alcohol?
Our Steak & Ale Pies, Trifles, Iced Slices, Christmas Slab Cakes, Christmas Party Cakes, Mini Chocolate Logs and our Christmas Puddings all contain alcohol.
Do you donate any of your food waste?
Yes, we donate some of our surplus stock to charities and food banks across Derbyshire and Nottinghamshire. If you are a charity that would like to work with us, or to find out more information please email
How much do your small cakes cost?
We do not publish our prices but if you contact your local shop they will be happy to help. The telephone numbers for all our shops can be found in the 'Find A Store' page of our website
Do you donate to charity?
Yes, we support several different Charities throughout the year. To view more information about Birds Charity work, please visit:
Can I buy a Celebration Cake from you?
We sadly cannot offer Celebration Cakes anymore, but please visit our Postal Page to view the celebrations range of products we do offer.
How can I reserve a product to collect at my local store?
We offer a Ring & Reserve service at all our stores. Simply ring up your favourite Birds store, place your order and pay over the phone then collect at a time that is convenient for you. For large orders we recommend a minimum of 2 days notice.
Will I be able to place an order for Christmas?
We offer our Ring & Reserve service at selected stores on the 23rd and 24th. The deadline to place your Ring & Reserve order is 5th December. Ring your local store to find out more information. We also offer a postal service for a limited range of Birds favourite products that can be delivered to any UK Mainland address. The last day for ordering will be Friday 16th December.
Can I freeze my Birds products?
All our products are best enjoyed fresh, but if needed our freezing guidelines can be found here.
How can I apply for a job at Birds Bakery?
All jobs can be applied for here
Do you post your products?
We can post a limited range of products that we can send through the post. Please visit our Birds by Post website for our range of products and delivery information.
Where can I find your ingredients and recipes?
We do not disclose information about our recipes but for information about our ingredients please contact
Where can I use my Gift Voucher?
Gift Vouchers can be bought either online or instore and can be used in all Birds Bakery stores. For Birds by Post specific vouchers, these must be purchased from our online store and cannot be used in our stores yet.

Online Orders

How do I order from you?
Head over to our Birds by Post website to browse our postal offers and place your order. For any questions or assistance with this please email
How much notice do you require?
The cut off time is noon, and we require 48 hours notice. E.g. if you are wanting a delivery for Wednesday the cut off will be 12pm Monday. Our team does not work weekend, so orders on Thursdays - Sundays will be dispatched Monday or Tuesday the following week. If you would like more information, please see our Delivery Information on our postal website.
Can I cancel my order?
For enquiries about your order please contact or ring us on 01332 361 316
How long do orders last?
All our products are best enjoyed fresh, but if needed our guidelines for freezing products can be found here.

If you have any further questions please contact us at

With 61 friendly shops to choose from Find your birds stores
which are currently open

For all your queries about Birds please get in touch on: 01332 361 316
or you can email at: