Shop Manager

To manage and assume overall responsibility for the success of the shop by leading all operational aspects of the shop, driving sales whilst at the same time controlling costs and by being a skilled people manager. Creating a friendly warming environment for not only our customers but an environment where individuals are coached and inspired to do their best.

• Ensure that excellent customer service is always provided by every member of your team.
• Inspire, motivate, train and energise your team to increase sales.
• Provide store performance information as required by the Area Manager
• Effectively manage stock control and maximise the shop’s sales, payroll, waste, and reconciliation performance
• Deliver sales training to the store team members to develop skills in up selling to ensure opportunities are maximised.
• Managing staff rotas on a monthly basis.
• Ensure the standards for food safety and health and safety are met consistently.
• Ensure that the visual presentation of the shop is in accordance with Birds' brand image.
• Be compliant with Company policies and operational guidelines.
• Ensure that the very best people are recruited for the shop.

• Supervisory experience with the skills and ability to drive and motivate performance of your staff.
• A sound understanding of shop operations and standards for success.
• A flexible attitude to working hours.
• Good communication and interpersonal skills
• Monthly rota experience
• A basic and practical knowledge of IT
• Good standard of English and Maths

• 5 weeks annual leave, plus bank holidays.
• Staff discount.